Alabama Department of Labor

Labor Market Information Division
SOC: 43-5032 Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Education: These occupations usually require a high school diploma.
OJT: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Tasks: Monitor personnel or equipment locations and utilization to coordinate service and schedules. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. Oversee all communications within specifically assigned territories. Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Prepare daily work and run schedules. Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Receive or prepare work orders. Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. Arrange for necessary repairs to restore service and schedules.
License: License not required.
Outlook: Satisfactory
Alabama Employment Outlook
Alabama Wage Data
Hourly Wage   Annual Wage
Entry $11.41   Entry $23,726.00
Mean $18.81   Mean $39,126.00
Experience $22.52 Experience $46,820.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections
Estimated Employment 2016Projected Employment 2026Annual Average OpeningsAnnual Growth Rate
Related Occupations: Postsecondary Institutions With Programs:
Billing, Cost, and Rate Clerks
Brokerage Clerks
Cargo and Freight Agents
Executive Secretaries and Executive Administrative Assistants
Human Resources Assistants, Except Payroll and Timekeeping
Insurance Adjusters, Examiners, and Investigators
Insurance Appraisers, Auto Damage
New Accounts Clerks
Production, Planning, and Expediting Clerks
Tax Examiners and Collectors, and Revenue Agents
No postsecondary schools reported programs.
Occupational Videos
43-5032.00 Dispatchers, Except Police, Fire, and Ambulance