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SOC: 43-5031 |
Police, Fire, and Ambulance Dispatchers
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Receive complaints from public concerning crimes and police emergencies. Broadcast orders to police patrol units in vicinity of complaint to investigate. Operate radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relay information or orders to proper officials.
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Tasks: |
Question callers to determine their locations, and the nature of their problems to determine type of response needed. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Record details of calls, dispatches, and messages. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Maintain access to, and security of, highly sensitive materials. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch. Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files. Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations. Learn material and pass required tests for certification. Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
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