Alabama Department of Labor

Labor Market Information Division
SOC: 43-4181 Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations and sell tickets to passengers for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. Exclude "Travel Agents" (41-3041), "Hotel, Motel, and Resort Desk Clerks" (43-4081), and "Cashiers" (41-2011) who sell tickets for local transportation.
Education: These occupations usually require a high school diploma.
OJT: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Tasks: Examine passenger documentation to determine destinations and to assign boarding passes. Trace lost, delayed, or misdirected baggage for customers. Check baggage and cargo and direct passengers to designated locations for loading. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Announce arrival and departure information, using public address systems. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. Maintain computerized inventories of available passenger space and provide information on space reserved or available. Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Keep information facilities clean during operation.
License: License not required.
Outlook: Satisfactory
Alabama Employment Outlook
Alabama Wage Data
Hourly Wage   Annual Wage
Entry $12.34   Entry $25,660.00
Mean $19.50   Mean $40,553.00
Experience $23.07 Experience $47,999.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections
Estimated Employment 2016Projected Employment 2026Annual Average OpeningsAnnual Growth Rate
Related Occupations: Postsecondary Institutions With Programs:
Counter and Rental Clerks
Demonstrators and Product Promoters
Hotel, Motel, and Resort Desk Clerks
Parts Salespersons
Receptionists and Information Clerks
Retail Salespersons
Switchboard Operators, Including Answering Service
Travel Agents
No postsecondary schools reported programs.
Occupational Videos
43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks