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SOC: 43-4181 |
Reservation and Transportation Ticket Agents and Travel Clerks
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Make and confirm reservations and sell tickets to passengers for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. Exclude "Travel Agents" (41-3041), "Hotel, Motel, and Resort Desk Clerks" (43-4081), and "Cashiers" (41-2011) who sell tickets for local transportation.
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Tasks: |
Examine passenger documentation to determine destinations and to assign boarding passes. Trace lost, delayed, or misdirected baggage for customers. Check baggage and cargo and direct passengers to designated locations for loading. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Announce arrival and departure information, using public address systems. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. Maintain computerized inventories of available passenger space and provide information on space reserved or available. Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Keep information facilities clean during operation.
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