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SOC: 43-4171 |
Receptionists and Information Clerks
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Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. Exclude "Switchboard Operators, Including Answering Service" (43-2011).
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Tasks: |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. File and maintain records. Receive payment and record receipts for services. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Transmit information or documents to customers, using computer, mail, or facsimile machine. Analyze data to determine answers to questions from customers or members of the public. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
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