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SOC: 43-4151 |
Order Clerks
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Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Exclude "Dispatchers, Except Police, Fire, and Ambulance" (43-5032) who both dispatch and take orders for services.
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Tasks: |
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Direct specified departments or units to prepare and ship orders to designated locations. Check inventory records to determine availability of requested merchandise. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. File copies of orders received, or post orders on records. Compute total charges for merchandise or services and shipping charges. Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments. Recommend merchandise or services that will meet customers' needs.
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