Alabama Department of Labor

Labor Market Information Division
SOC: 43-4051 Customer Service Representatives
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.
Education: These occupations usually require a high school diploma.
OJT: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Tasks: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
License: License not required.
Outlook: Good
Alabama Employment Outlook
Alabama Wage Data
Hourly Wage   Annual Wage
Entry $10.76   Entry $22,371.00
Mean $16.40   Mean $34,109.00
Experience $19.22 Experience $39,974.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections
Estimated Employment 2016Projected Employment 2026Annual Average OpeningsAnnual Growth Rate
Related Occupations: Postsecondary Institutions With Programs:
Education Administrators, Preschool and Childcare Center/Program
Educational, Guidance, School, and Vocational Counselors
Elementary School Teachers, Except Special Education
Equal Opportunity Representatives and Officers
Healthcare Social Workers
Hotel, Motel, and Resort Desk Clerks
Human Resources Assistants, Except Payroll and Timekeeping
Insurance Claims Clerks
New Accounts Clerks
Office Clerks, General
Probation Officers and Correctional Treatment Specialists
Receptionists and Information Clerks
Residential Advisors
Retail Salespersons
Secondary School Teachers, Except Special and Career/Technical Education
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Special Education Teachers, Middle School
Special Education Teachers, Secondary School
Switchboard Operators, Including Answering Service
No postsecondary schools reported programs.
Occupational Videos
43-4051.00 Customer Service Representatives