Career Exploration Guide

SOC: 43-4021

Correspondence Clerks

Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.

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Education:		These occupations usually require a high school diploma.

OJT:		Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Tasks:		Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. Compile data from records to prepare periodic reports. Present clear and concise explanations of governing rules and regulations. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. Type acknowledgment letters to persons sending correspondence. Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. Maintain files and control records to show correspondence activities. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. Complete form letters in response to requests or problems identified by correspondence. Route correspondence to other departments for reply. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

License:		License not required.

Outlook:		No Change

Alabama Employment Outlook

Alabama Wage Data
Hourly Wage		Annual Wage
Entry	$9.28	Entry	$19,299.00
Mean	$15.08	Mean	$31,369.00
Experience	$17.99	Experience	$37,409.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections

Estimated Employment 2016	Projected Employment 2026	Annual Average Openings	Annual Growth Rate
50	50	5

Related Occupations:

Postsecondary Institutions With Programs:

Bill and Account Collectors

Bookkeeping, Accounting, and Auditing Clerks

Cargo and Freight Agents

Credit Checkers

Customer Service Representatives

Executive Secretaries and Executive Administrative Assistants

Insurance Claims Clerks

Interviewers, Except Eligibility and Loan

Office Clerks, General

Payroll and Timekeeping Clerks

Brown Mackie College-Birmingham

Central Alabama Community College

Gadsden State Community College

Occupational Videos

43-4021.00

Correspondence Clerks