Alabama Department of Labor

Labor Market Information Division
SOC: 43-2021 Telephone Operators
Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Education: These occupations usually require a high school diploma.
OJT: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Tasks: Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
License: License not required.
Outlook: poor
Alabama Employment Outlook
Comprehensive wage data available: Alabama Occupational Wage Survey
Alabama Projections
Estimated Employment 2016Projected Employment 2026Annual Average OpeningsAnnual Growth Rate
Related Occupations: Postsecondary Institutions With Programs:
Billing, Cost, and Rate Clerks
Gaming Cage Workers
Human Resources Assistants, Except Payroll and Timekeeping
Insurance Claims Clerks
Legal Secretaries
Medical Secretaries
Office Clerks, General
Pharmacy Aides
Tour Guides and Escorts
No postsecondary schools reported programs.
Occupational Videos
43-2021.00 Telephone Operators