Alabama Department of Labor

SOC: 43-2021 Telephone Operators Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls. Default

Education:		These occupations usually require a high school diploma.

OJT:		Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Tasks:		Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

License:		License not required.

Outlook:		poor

Alabama Employment Outlook
Comprehensive wage data available: Alabama Occupational Wage Survey	Alabama Projections Estimated Employment 2016 Projected Employment 2026 Annual Average Openings Annual Growth Rate N/A N/A 5 -2.83

Related Occupations:	Postsecondary Institutions With Programs:
Billing, Cost, and Rate Clerks Gaming Cage Workers Human Resources Assistants, Except Payroll and Timekeeping Insurance Claims Clerks Legal Secretaries Medical Secretaries Office Clerks, General Pharmacy Aides Tellers Tour Guides and Escorts	No postsecondary schools reported programs.

Occupational Videos 43-2021.00 Telephone Operators