Alabama Department of Labor

Labor Market Information Division
SOC: 43-2011 Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Education: These occupations usually require a high school diploma.
OJT: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Tasks: Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Route emergency calls appropriately. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Relay or route written or verbal messages. Place telephone calls or arrange conference calls as instructed. Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
License: License not required.
Outlook: poor
Alabama Employment Outlook
Alabama Wage Data
Hourly Wage   Annual Wage
Entry $9.43   Entry $19,630.00
Mean $12.59   Mean $26,166.00
Experience $14.16 Experience $29,445.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections
Estimated Employment 2016Projected Employment 2026Annual Average OpeningsAnnual Growth Rate
Related Occupations: Postsecondary Institutions With Programs:
Billing, Cost, and Rate Clerks
Customer Service Representatives
Hotel, Motel, and Resort Desk Clerks
Interviewers, Except Eligibility and Loan
License Clerks
Medical Secretaries
Office Clerks, General
Receptionists and Information Clerks
Telephone Operators
No postsecondary schools reported programs.
Occupational Videos
43-2011.00 Switchboard Operators, Including Answering Service