Career Exploration Guide

SOC: 39-1021

First-Line Supervisors/Managers of Personal Service Workers

Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.

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Education:		Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

OJT:		Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Tasks:		Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. Train workers in proper operational procedures and functions and explain company policies. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. Meet with managers or other supervisors to stay informed of changes affecting operations. Inform workers about interests or special needs of specific groups. Apply customer/guest feedback to service improvement efforts. Resolve customer complaints regarding worker performance or services rendered. Requisition necessary supplies, equipment, or services. Analyze and record personnel or operational data and write related activity reports. Furnish customers with information on events or activities. Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus. Take disciplinary action to address performance problems. Recruit and hire staff members. Participate in continuing education to stay abreast of industry trends and developments.

License:		License not required.

Outlook:		Good

Alabama Employment Outlook

Alabama Wage Data
Hourly Wage		Annual Wage
Entry	$10.81	Entry	$22,468.00
Mean	$17.80	Mean	$37,039.00
Experience	$21.31	Experience	$44,325.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections

Estimated Employment 2016	Projected Employment 2026	Annual Average Openings	Annual Growth Rate
3,710	4,090	400	.97

Related Occupations:

Postsecondary Institutions With Programs:

First-Line Supervisors of Construction Trades and Extraction Workers

First-Line Supervisors of Food Preparation and Serving Workers

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

First-Line Supervisors of Retail Sales Workers

First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators

Food Service Managers

Gaming Managers

Licensing Examiners and Inspectors

Lodging Managers

Residential Advisors

No postsecondary schools reported programs.

Occupational Videos

39-1021.00

First-Line Supervisors of Personal Service Workers