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SOC: 39-1011 |
Gaming Supervisors
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Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in hotels/casinos. May adjust service complaints. Exclude "Slot Key Persons" (39-1012).
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Tasks: |
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. Perform paperwork required for monetary transactions. Resolve customer or employee complaints. Greet customers and ask about the quality of service they are receiving. Establish and maintain banks and table limits for each game. Monitor stations and games and move dealers from game to game to ensure adequate staffing. Report customer-related incidents occurring in gaming areas to supervisors. Explain and interpret house rules, such as game rules or betting limits, for patrons. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. Evaluate workers' performance and prepare written performance evaluations. Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
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