Alabama Department of Labor

Labor Market Information Division
SOC: 43-3011 Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
Education: These occupations usually require a high school diploma.
OJT: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Tasks: Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Locate and monitor overdue accounts, using computers and a variety of automated systems. Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
License: License not required.
Outlook: Good
Alabama Employment Outlook
Alabama Wage Data
Hourly Wage   Annual Wage
Entry $12.58   Entry $26,166.00
Mean $18.06   Mean $37,564.00
Experience $20.80 Experience $43,263.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections
Estimated Employment 2016Projected Employment 2026Annual Average OpeningsAnnual Growth Rate
Related Occupations: Postsecondary Institutions With Programs:
Billing, Cost, and Rate Clerks
Cargo and Freight Agents
Credit Authorizers
Human Resources Assistants, Except Payroll and Timekeeping
Legal Secretaries
Loan Interviewers and Clerks
Production, Planning, and Expediting Clerks
Tax Examiners and Collectors, and Revenue Agents
Tax Preparers
Travel Agents
No postsecondary schools reported programs.
Occupational Videos
43-3011.00 Bill and Account Collectors