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Alabama Department of Labor

Labor Market Information Division
SOC: 41-1011 First-Line Supervisors/Managers of Retail Sales Workers
Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
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Education: These occupations usually require a high school diploma.
OJT: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Tasks: Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Assign employees to specific duties. Enforce safety, health, and security rules. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Plan budgets and authorize payments and merchandise returns. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Review inventory and sales records to prepare reports for management and budget departments. Examine products purchased for resale or received for storage to assess the condition of each product or item. Establish and implement policies, goals, objectives, and procedures for their department. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
License: License not required.
Outlook: Satisfactory
Alabama Employment Outlook
Alabama Wage Data
Hourly Wage   Annual Wage
Entry $12.35   Entry $25,687.00
Mean $20.34   Mean $42,304.00
Experience $24.34 Experience $50,617.00

The data is based on the May 2017 Occupation Employment Survey employment and wage estimate file. The wages have been aged using the most current ECI factors reflecting wages as of June 2018.

Alabama Projections
Estimated Employment 2016Projected Employment 2026Annual Average OpeningsAnnual Growth Rate
30,75032,2103,425.46
Related Occupations: Postsecondary Institutions With Programs:
First-Line Supervisors of Personal Service Workers
Food Service Managers
Industrial Production Managers
Licensing Examiners and Inspectors
Lodging Managers
Morticians, Undertakers, and Funeral Directors
Nursery and Greenhouse Managers
Opticians, Dispensing
Tax Examiners and Collectors, and Revenue Agents
Wholesale and Retail Buyers, Except Farm Products
No postsecondary schools reported programs.
Occupational Videos
41-1011.00 First-Line Supervisors of Retail Sales Workers