Analyze patrons' requests to determine needed information, and assist in furnishing or locating that information. Search standard reference materials, including online sources and the Internet, to answer patrons' reference questions. Teach library patrons basic computer skills, such as searching computerized databases. Plan and teach classes on topics such as information literacy, library instruction, and technology use. Review and evaluate materials, using book reviews, catalogs, faculty recommendations, and current holdings, to select and order print, audiovisual, and electronic resources. Locate unusual or unique information in response to specific requests. Explain use of library facilities, resources, equipment, and services, and provide information about library policies. Plan and deliver client-centered programs and services such as special services for corporate clients, storytelling for children, newsletters, or programs for special groups. Respond to customer complaints, taking action as necessary. Develop library policies and procedures. Organize collections of books, publications, documents, audiovisual aids, and other reference materials for convenient access. Confer with colleagues, faculty, and community members and organizations to conduct informational programs, make collection decisions, and determine library services to offer. Develop, maintain, and troubleshoot information access aids, such as databases, annotated bibliographies, web pages, electronic pathfinders, software programs, and online tutorials. Evaluate vendor products and performance, negotiate contracts, and place orders. Direct and train library staff in duties such as receiving, shelving, researching, cataloging, and equipment use. Evaluate materials to determine outdated or unused items to be discarded. Engage in professional development activities, such as taking continuing education classes and attending or participating in conferences, workshops, professional meetings, and associations. Compile lists of books, periodicals, articles, and audiovisual materials on particular subjects. Represent library or institution on internal and external committees.